Terms and Conditions

These general terms and conditions (hereinafter: TCG) apply to Caffè Pertè Kft. (hereinafter: Merchant), and the Customer who uses the e-commerce services provided by the Merchant through the website www.caffeperte.com/en/shop-online (hereinafter: customer), rights and obligations. (Merchant and Customer together hereinafter: Parties). The TCGs apply to all legal transactions arising through the website web www.caffeperte.com/en/shop-online, regardless of whether its execution takes place in Hungary or abroad.

Merchant tax information
Denomination: Caffè Pertè Kft.
Address: 2040 Budaörs, Gyár Utca 2
Vat: 12102642-2-13
Registration number: 13-09-093805
Legal Administrator: Giampiero Roncadi
Registration: Budapest District Registry Court
Contract language: english
Phone: (+36) 23503826
E-mail: info@caffeperte.com

1. General information, conclusion of the contract between the parties.

1.1. The scope of these TCG extends to all electronic commercial transactions provided in the territory of Hungary, which are available on the website www.caffeperte.com/en/shop-online (hereinafter referred to as Website) or (Caffè Pertè Online Store) . Furthermore, the scope of these TCG extends to all commercial transactions on the territory of Hungary concluded between the parties specified in this contract. Purchases made in the (Caffè Pertè Online Store) are covered by article CVIII of 2001 on certain issues relating to electronic commerce services and information society services. Act (“Elker tv.”).

1.2. Purchases in the (Caffè Pertè Online Store) are possible by placing an order electronically, according to the methods specified in these TCG.

1.3. The range of products in the (Caffè Pertè Online Store) is available for all users without registration.

1.4. After placing the order, the contract can be modified or canceled freely and without consequences until it is fulfilled, the goods are delivered to the courier, or until receipt. This can be done in person, by email or by post.

1.5. The contract between the Parties is concluded with the purchase of the goods. Therefore, it is considered a contract written in English, the Merchant registers it and keeps it for 5 years after its conclusion.

1.6. The contract language is the English.

Customer service: Caffè Pertè Kft. 2040 Budaörs, Gyár Utca 2 Phone: (+36) 23503826 e-mail: info@caffeperte.com

2. Customer data management.

2.1. By completing the order on the Site, the Customer declares that these TCG, and has read and accepted the terms and conditions of the privacy policy published on the Site, and agrees to the processing of the data contained in the privacy policy.

2.2. The Merchant will not be liable for any delays in delivery or other problems or errors attributable to the data provided by the Customer incorrectly and / or inaccurately, and the Customer himself will have to bear the disadvantages and damages.

3. Order.

3.1. The essential characteristics of the products to be purchased can be found on the information page of the specific article. It is considered a contractual performance of the Merchant if the product has more favorable and advantageous characteristics than the information provided on the website or in the instructions for use. f you have any questions about the goods before purchasing, our customer service is at your disposal. The instructions for the use of the products we sell, where required by law, are attached to the goods. If you need more information on the quality, basic properties, use or usability of any website product please contact our customer service, whose details and contact details can be found in section 1.7.

3.2. The purchase price is always the amount indicated next to the selected product, which, unless otherwise indicated, already includes VAT.

3.3. The Merchant reserves the right to change the prices of products that can be ordered from the Website, provided that the change takes effect at the same time as it appears on the Website. The change does not negatively affect the purchase price of products already ordered. When initiating a payment with a credit card online, if the price drops between sending the electronic payment notification and receiving the product, we will not be able to refund you. The security check of the online payment transaction takes at least 1 bank business day.

3.4. If, despite all the Merchant’s diligence, an incorrect price is posted on the Website, for example for a price of ft 0 or ft 1 that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the service provider is not obliged to deliver the product at an incorrect price, but can offer the sale at the correct price, knowing of which the Customer can withdraw from his intention to purchase.

3.5. The Merchant will accept the order through the Website only if the Customer completes all the fields necessary for the fulfillment of the order. (If the Customer fills in a field incorrectly or incomplete, he will receive an error message from the electronic system). The Merchant will not be liable for any delivery delays or other problems or errors that can be traced back to the order data provided by the Customer incorrectly and / or inaccurately.

3.6. You can place an order in the (Caffè Pertè Online Store) using the Shopping Cart. The Customer can add the selected products to his Cart using the “Add to Cart” link. It is possible to change the contents of the Cart after clicking on the Cart link, where it is possible to specify the desired quantity of each product, or the contents of the Cart can be modified or deleted. If the Customer has finalized the contents of the Cart, he can check the order details, change the billing and delivery address, select the payment and delivery method and comment on his order on the summary page that appears after clicking on the Checkout link. After clicking on the back link from the summary page, the Customer can change the content and other data of their Cart again according to their needs. The order will be placed and the offer will be sent after clicking the “Submit Order” link on the Checkout summary page.

4. Correction of data entry errors.

4.1. At any stage of the order and until the order is sent to the Merchant, the Customer has the option of correcting data entry errors in the order interface (for example, deleting a product from the cart by clicking on “Delete”).

5. Constraints.

5.1. The Merchant will confirm the arrival of the order sent by the Customer to the same via a confirmation email within 1 working day, which contains the data provided by the Customer during the purchase (e.g. billing and delivery data), the ID order, the date of the order, the list of items ordered, the quantity, the price of the product and the final amount to be paid. The Merchant accepts the Customer’s order via this acceptance email, in which he informs the Customer, among other things, of the conclusion of the contract and the expected delivery time. A valid contract is then concluded between the parties.

5.2. The Customer is released from the purchase obligation without delay if within 2 working days he does not receive a positive confirmation email of the order.

5.3. If the Customer has already sent the order to the Merchant and notices errors in the data that arrived in the confirmation email, he must immediately inform the Merchant.

5.4. The order qualifies as an electronically concluded contract, for which Law V of 2013 on the Civil Code, Law CVIII of 2001 on certain matters relating to electronic commerce services and related services. The contract is governed by government decree 45/2014 (II.26.) On the detailed rules of contracts between consumers and businesses and takes into account the provisions of directive 2011/83 / EU of the European Parliament and of the Council on consumer rights.

6. Terms of delivery and payment.

6.1. The Merchant delivers the ordered products by courier. If multiple orders are received by a customer on the same day, the Merchant can combine the orders.

6.2. The exact delivery time may be provided by the Merchant, depending on the courier’s collection and delivery schedule.

6.3. The products ordered on the Website will be delivered to the place specified in the order confirmation sent to the Customer by e-mail.

6.4. Standard shipping to Hungary costs Ft 1.990,00. Both in Hungary and in the rest of the world it is carried out with GLS (General Logistics Systems), from Monday to Thursday from January to December. This allows us, except in cases of force majeure or unforeseeable circumstances, to deliver to Hungary within a maximum period of 5 (five) working days in most commercial areas of Hungary. The 5-day term (GLS Standard) starts from the day following that in which Caffè Pertè Kft. confirmed the order to the Customer via a specific order confirmation email. It will be possible for our customers to track the shipment independently through the online tracking system set up in the reserved area, and also available through the link in the shipping confirmation email. Unfortunately, we do not choose the person who will make the delivery directly, so if you have received a delivery service that you do not think is adequate, please let us know. We will try our best to make the service better. For special needs and reports, the notes field is available on the order completion page. For national shipments, an invoice will be sent to the email address that you indicated during user registration for the request during the order phase. You can choose between the following online payment methods: credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay and bank transfer. If you want to make a transfer you will find this payment method in the options. Together with the order confirmation, you will receive the bank details necessary to make your transfer. Remember that wire transfers are normally confirmed within 48 hours of confirmation. Your order will be processed only upon confirmation of receipt by our Bank. If GLS (General Logistics Systems) is unable to commence or continue the transport of the sender’s shipment for reasons beyond its control, this will not constitute a breach of the contract entered into with the sender, but GLS (General Logistics Systems) shall do everything reasonably possible, given the circumstances, to begin or continue transport. By way of example, force majeure events will constitute: disruption of land communication routes or air routes due to bad weather, as well as fire, flood, wars, riots or riots, initiatives by government authorities or other authorities (including, only title example, customs), labor disputes or obligations involving GLS (General Logistics Systems) or third parties. It is also possible to choose the GLS Locker option in Hungary at a cost of Ft 950,00.

6.5. Payment via SimplePay OTP.

6.5.1. I acknowledge that the following personal data stored by the data manager of Caffè Pertè Kft. (Registered office: 2040 Budaörs, Gyár Utca 2) in the user database of https://www.caffeperte.com will be transferred to OTP Mobil Kft., as data processor. The data transmitted by the data controller are the following: name, email, telephone number, billing and delivery data. The nature and purpose of the data processing activity carried out by the data controller can be found in the information on SimplePay data management, at the following link: http://simplepay.hu/vasarlo-aff.

6.5.2. The Customer can learn about the payment methods and withdrawal options provided by the Merchant on the Website www.caffeperte.com/en/shop-online.

6.6. Information on electronic invoicing.

6.6.1. The Merchant has introduced electronic invoicing to reduce the use of paper and the environmental impact.

6.6.2. The content of the electronic invoice issued by the Merchant corresponds to the traditional paper invoice. The invoice is not issued in paper form, but as an electronic document, with a security certificate and timestamp as required by law.

6.6.3. The authentic e-invoice can be viewed in PDF format. The document contains the details of the paper invoice, as well as an electronic signature and a digital time stamp, which together make the invoice authentic. You can use the free Adobe Acrobat Reader application to open the PDF format.

6.6.4. The Merchant issues an electronic invoice on the basis of section 175 (1) of the VAT Act and Decree 46/2007 (XII.29) of the Minister of Finance.

6.6.5. The electronic invoice must be kept in electronic format for both the invoice issuer and the invoice recipient.

6.6.6. An electronically issued invoice only qualifies as an original electronic invoice, not when printed.

6.6.7. The electronic invoice issued by the Merchant is made using standard tools used in international practice, therefore the solutions that are more likely to be available on the Customer’s computer are sufficient for viewing and verifying the document.

6.6.8. If the Customer is not willing to accept an electronic invoice, when placing the order, it is possible to indicate in the comments box that a paper invoice is required.

7. Right of withdrawal.

The provisions of this section apply only to a natural person acting outside the scope of his profession, occupation or business activity, who purchases, orders, receives, uses, uses goods and is the recipient of commercial communications and offers relating to goods (hereinafter “Consumer”). The consumer is entitled to a product sale contract.

7.1. The Consumer has the right to withdraw from this contract without giving any reasons within 14 days. Likewise, if the execution of the contract has begun in the case of a service contract, you have the right to withdraw from the contract without giving any reason within 14 days.

7.2. The withdrawal/termination period expires 14 days from the date on which you or a third party other than the courier designated by you takes delivery of the product.

7.3. f the Consumer wishes to exercise his right of withdrawal, he must send a clear declaration of his intention to withdraw (for example, by post or e-mail) to the following address: Caffè Pertè Kft. (Registered office: 2040 Budaörs, Gyár Utca 2) or by e-mail to info@caffeperte.com.

7.4. The Consumer will exercise his right of withdrawal within the term if he sends the notice of withdrawal before the expiry of the term indicated above.

7.5. Legal effects of withdrawal/termination: in the event of withdrawal from the contract, we will immediately refund any fees paid by you, but no later than 14 days from receipt of the notice of withdrawal. At the time of refund, we will use the same original payment method, unless you expressly consent to the use of another payment method; you will not incur any additional costs as a result of using this refund method.

7.6. The Consumer is obliged to return the product/s to Caffè Pertè Kft. (Registered office: 2040 Budaörs, Gyár Utca 2) senza indebito ritardo, ma entro e non oltre 14 giorni dalla notifica del recesso. The deadline is considered met if you send the product before the deadline of 14 days. You will bear the direct cost of returning the products.

7.7. We can only refund products that are complete, undamaged and undamaged or tampered with.

8. Warranty.

8.1. The Merchant guarantees for its products in accordance with the Civil Code and 151/2003. According to the government decree, it is subject to a warranty obligation, which means that during the warranty period it is released from liability only if the product is defective or out of date.

8.2. The warranty period begins with the actual performance, i.e. delivery of the product to the Customer.

8.3. The Merchant is exempt from the warranty obligation only if he proves that the cause of the defect arose after the opening and incorrect storage of the product by the Customer.

8.4. A product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.

9. Liability.

9.1. The information on the Website has been published in good faith, however, it is for informational purposes only, the Merchant is not responsible for the accuracy or completeness of the information.

9.2. Due to the global nature of the Internet, the Client agrees to act in accordance with the provisions of national law applicable when using the Website. If any activity relating to the use of the Website is not permitted by the law of the Client’s State, the Client will be solely responsible for it.

9.3 If the Customer notices objectionable content on the Website, he is obliged to inform the Merchant immediately. If the Merchant believes the indication is justified in the course of a good faith proceeding, he has the right to delete or change the information immediately.

10. Copyright.

10.1. The Website and the products distributed by the Merchant are protected by copyright. (including, but not limited to, product names, modules and technical components, all published graphics and other materials, layout and modification of the Website interface, software and other solutions used, idea, implementation).

10.2. The content or parts of the Website may be saved or printed on physical or other media for commercial and other use only with the prior written consent of the Merchant. Use other than private use, such as archiving in a database, transmission, publication or download, placing on the market, is only possible with the prior written consent of the Merchant.

10.3. In addition to the rights expressly specified in these TCG, the use of the Website or any provision of the TCG does not grant the Customer the right to use any trade name or trademark on the Website. In addition to the display, temporary reproduction and private copying associated with the proper use of the Website, these intellectual works may not be used in any other form without the prior written permission of the Merchant.

11. Other provisions.

11.1. The Merchant has the right to unilaterally change the terms and conditions of these TCG at any time. The Merchant will notify users by email of the changes before they take effect. When the changes take effect, registered users must explicitly accept them to access the Website.