Terms and Conditions

By browsing and using the www.caffeperte.com webshop, you acknowledge that you have read and accepted these Terms and Conditions and Data Protection Principles (GTC) and agree to all of the points of these Terms and Conditions for using the webshop and its services.

I. Operator details
Company name: Caffè Pertè Kft.
Headquarters and place of business: 2040 Budaörs, Gyár Utca 2
Tax number: 12102642-2-13
Company registration number: 13-09-093805
Represented by: Giampiero Roncadi, Managing Director
Court of registration: Company Registry Court of the Budapest Environs Regional Court
Contract language: Hungarian
Electronic mailing address: info@caffeperte.com
Phone number: (+36) 23503826

After the order has been placed and processed by the Service Provider, a sales contract is concluded between Caffè Pertè Kft. as the Service Provider and the Customer placing the order, under the Terms and Conditions set out in this document, upon the Service Provider’s notification of the delivery date.

II. Products and services available for purchase
The webshop sells coffee, coffee accessories, teas, hot chocolates, cups, glasses, coffee grinders and alcoholic beverages (information on the essential characteristics of each product or item – in the case of alcoholic beverages, the percentage of alcohol and the unit price per liter – is available under each product). The images displayed next to the products are illustrations only and may differ from reality.

The resale of products purchased from the webshop is prohibited.

The products displayed can be ordered online via the webshop software at www.caffeperte.com. The prices listed in the webshop are gross prices, including VAT (at the rate applicable under the legislation in force). The price of the products does not include the cost of delivery to the customer’s home.

The Service Provider guarantees the price of the product until the time of the order. If an order is altered for any reason, the product will be subject to the price in force at the time of the alteration.

III. Payment methods
Orders can be paid either by cash on delivery or in advance. In case of the latter, please wait for our invoice, which will be sent to you by email. Payment can also be made using the SimplePay and Stripe payment method.

IV. Delivery methods and costs
Orders can be received in the following ways:

Delivered as a parcel to your home via courier service.

Orders placed before 11am on a working day will be shipped on the same working day and will arrive at the specified delivery address no earlier than the following working day.  Orders placed after 11am will only be shipped the next working day. Orders placed over the weekend will be shipped on Monday at the earliest (the parcel is expected to arrive at the specified address on Wednesday). Delivery usually takes 1-2 working days.

In high-demand periods – before the Christmas holidays – delivery time may be extended by 1-2 days.

Domestic delivery costs:

Delivery to the customer’s home via GLS courier service (per parcel): HUF 2.290 (including VAT), Delivery to a GLS parcel machine (per parcel): HUF 1.100 (including VAT) or delivery via MPL courier service by weight as follows:

1.) Delivered to a parcel machine, post office pickup point or post office: HUF 990 per parcel (gross amount).

2.) For home delivery: From 0 to 10 kg – HUF 1.990 per parcel (gross amount).

3.) For home delivery: From 10 to 20 kg – HUF 2.990 per parcel (gross amount).

4.) For home delivery: From 20 to 40 kg – HUF 5.990 per parcel (gross amount).

The invoice and warranty card (for coffee machines or grinders) are included in the product packaging.

Please inspect the parcel on receipt and, if you notice any damage to the products, ask for a report to be made and do not accept the parcel. We are unable to accept subsequent, unrecorded complaints!

Parcels containing alcoholic beverages will only be delivered by the courier to Customers over the age of 18, who may, in case of doubt, be asked to provide proof of age.

V. Order process
The product data sheet allows you to choose the packaging that meets the Customer’s requirements (if the product is available in several types of packaging). The price for the selected packaging is displayed on the product data sheet.

The Service Provider only sells alcoholic products to persons over the age of 18. The Customer declares that they are over 18 years of age upon “entering” the “Beverages” section of the website, by accepting the age limit, or by placing an order for an alcoholic product and accepting the General Terms and Conditions.

You can change the quantity of the product you wish to order by using the up and down arrows on the product data sheet. Click the “Add to cart” button to add the product to your cart. You can view the contents of your cart by clicking on the “View Cart” button.

If you have a coupon that entitles you to a discount, you can validate it by entering the coupon code and clicking on the “Apply coupon” button.

In your cart, you can delete products by clicking on the “X” at the beginning of the row or change the quantity by using the up and down arrows. You can acknowledge the changes by clicking on the “update cart” button and the system will recalculate the cart value.

To proceed with your order, click on “Proceed to checkout”. If the Customer has already made a purchase with us, they can log in with their previously registered username and password, so they do not need to fill in their billing and delivery details.

If you have not yet made a purchase with us, you can enter your billing details and/or delivery details (if different from the billing details) on this page. Please enter your tax number in the comment field if you are making a purchase as a company. You can indicate your specific requests and information about your order in the “Comments” field. By entering your account password, you can register your details in our system so that you only need to log in the next time you make a purchase, and you don’t have to fill in your billing and delivery details again. Upon entering the password and submitting the order, the system will automatically generate a username. For the next purchase, the Customer can log in with this username and the password they set.

The Customer is required to provide their real data and real date of birth when placing the order. The Service Provider shall not be liable for any false or incorrect information provided. In case of incorrect data or data that can be linked to another person, the contract between the Parties is null and void.

Payment terms: payment can be made by cash on delivery or by bank transfer. It is also possible to pay via SimplePay. If you pay cash on delivery, you must pay the courier in cash upon receipt of the parcel. If you pay in advance, please wait for our invoice.

Delivery terms: we deliver the orders to your home in parcels. Tariffs: see “Domestic delivery costs”. The buyer shall bear the cost of sending the parcel. The fee for the delivery/parcel dispatch/parcel machine delivery is passed on by the Service Provider to the Customer as an intermediated service.

After selecting the products and filling in your details, you can finalise and send your order by clicking on the “Submit order” button. The Customer acknowledges that by sending the order, they are under an obligation to make payment.

Our system will send an automatic confirmation email about the order and its content to the Customer’s email address. In addition to the products ordered, the Customer’s details and the billing and delivery address, this e-mail will also contain the order number, which you can use to track your order (if you log in with the details you provided upon registration) and to enquire about your order by phone or email.

The submission of the order by the Customer and the receipt of the order confirmation does not constitute the conclusion of a contract between the parties. The confirmation informs the Customer that the request has been received by the Service Provider.

If no confirmation is received by the Customer within 48 (forty-eight) hours of sending the order, the Customer’s obligation to make an offer shall cease. If the Customer does not receive a confirmation of receipt within 48 (forty-eight) hours of sending the order, they are kindly requested to contact the Service Provider’s colleagues at the telephone number indicated for the personal pick-up point.

After processing the order, the Service Provider shall inform the Customer of the delivery date by email, and the contract between the parties shall be concluded.

If you have filled in the “Account password” field when placing your order, you will also receive an automatic email containing your automatically generated username. From that point onwards, you will be able to log in with this username and the password you entered when placing your order.

Orders are processed on working days from 9 am to 3 pm, and parcels are also delivered on working days only. The courier company will automatically send an email with the estimated time of arrival of the parcel to the email address provided by the customer on the order form.

It is also possible to place an order outside the times indicated as order processing times. If the order is placed outside of working hours, it will be processed the following day.

In the case of returned parcels that have not been accepted, the return delivery costs are charged to the customer, and we are only able to resend the parcel if the payment is settled.

VI. Warranty
1.) General terms
The warranty for accessories shall be the liability of the Service Provider for defective performance. Defective performance is deemed to have occurred if the product – at the time of performance – does not meet the quality requirements set out by law or in the contract. The time of performance is the date of delivery of the product to the Customer.

There is no defective performance if the defects in the product are known or could have been detected.

Defective performance can only occur in the case of a contract for return, so the warranty does not apply to products received as a gift.

In matters not covered by these GTC, the rules of Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the supply of digital content and digital services shall apply.

2.) Warranty claims and compensation
Defective performance can be claimed in two stages, for a total of four types of claims:

In the first stage, the Customer may request the repair or replacement of the product, either of which, as a general rule, they may opt for. No choice can be made if the chosen warranty claim is impossible to fulfill or would result in disproportionate additional costs for the Service Provider compared to the fulfillment of the other warranty claim.

In the second stage, the Customer may repair the defect, or have it repaired by another party at the expense of the liable party or be entitled to withdraw if the repair or replacement was not within its power due to impossibility or disproportionality or was not undertaken or carried out by the Service Provider within a reasonable time without significant inconvenience.

In the case of a Customer who is a consumer (natural person) – for the purchase of tangible goods, the supply of digital content or the provision of digital services – the Customer may not, in the exercise of their rights under the accessory warranty, repair the defect themselves or have it repaired by another party at the expense of the liable party, i.e. the Service Provider.

The price reduction shall be based on the purchase price of the product and shall be limited to an amount that adequately compensates for the loss of value incurred. In the event of withdrawal, the services already provided shall be refunded, i.e. the Service Provider shall return the purchase price at the same time as the product is returned. However, there is no room for withdrawal due to a minor error.

Repairs or replacements shall be carried out without significant inconvenience to the Customer. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of 15 (fifteen) days.

If the duration of the repair or replacement exceeds fifteen days, the Service Provider shall inform the Customer of the expected duration of the repair or replacement. The information shall be provided, with the prior consent of the Customer, by electronic means or by any other means that can be used to confirm receipt by the Customer.

If the Service Provider does not undertake or does not carry out the repair of the product within a reasonable period of time, the Customer may have the defect repaired or replaced by another party at the expense of the Service Provider.

The Customer may switch from one warranty claim to another. They shall bear the costs of the switch to the liable party, unless the reason for the switch was caused by the liable party or the switch was otherwise justified.

The Customer may also claim compensation from the Service Provider for damages resulting from the defective performance on the basis of the rules applicable to damages.

The costs related to the fulfillment of the warranty obligation and the establishment of the contractual conditions, including in particular the costs of materials, labour and transportation, shall be borne by the Service Provider.

3.) Claim deadlines
If the Customer is a natural person (i.e. a consumer), they may enforce their warranty claims during a two-year limitation period from the date of performance. In the case of a Customer who is not a natural person, the warranty claim shall expire one year after the date of performance.

The limitation period does not include the part of the repair period during which the product cannot be used as intended. The warranty period for the product is therefore extended by the number of days that elapse between the date of notification of the defect and the date of repair.

For the part of the product that has been replaced or repaired, the limitation period for the warranty claim shall be reset. This rule also applies if a new defect is caused as a result of the repair.

The Customer shall notify the Service Provider of its objection within the shortest possible time after the discovery of the defect. If the Customer unduly delays the notification, the Customer shall be liable to pay compensation for any resulting damages. An objection raised within 2 (two) months of the discovery of the defect shall be deemed to have been raised in due time.

In the case of a Customer who is a consumer (natural person), if a defect in the goods (tangible goods, including water, gas and electricity in containers, bottles or otherwise in limited quantities or of a certain volume, and goods containing digital elements when sold) is discovered within 1 (one) year of delivery, it shall be presumed that the defect existed at the time of delivery, unless this presumption is incompatible with the nature of the defect or the nature of the product.

4.) Exemption for the Service Provider
The Service Provider shall be exempted from the warranty only if it refutes the presumption, i.e. proves that the defect in the product occurred after delivery to the Customer. However, six months after performance, the burden of proof shifts to the Customer, i.e. the burden of proving that the defect existed at the time of performance.

If it is necessary to obtain an expert opinion in order to assess the warranty and guarantee claims of a Customer who is a consumer. The mandatory contents of the expert opinion are as follows:

name and address of the customer;

name and address of the business;

purpose of the inspection;

amount of the inspection fee;

person liable to pay the inspection fee;

date of receipt of the product;

date of purchase;

the date of the quality complaint;

consumer’s complaint;

inspection methods;

inspection findings with reasons;

notification;

5.) Record of the proceedings
When dealing with a complaint under the warranty, the Customer shall make a record, a copy of which shall be given to the Customer.

The record must contain the following information:

the name and address of the Customer and a declaration that they consent to the processing of their data provided in the record in accordance with the regulations,

or the name and purchase price of the tangible goods sold under the contract between the Customer and the Service Provider,

or the date of performance of the contract by the business,

or the date on which the defect was reported,

or a description of the defect,

or the right the consumer wishes to exercise under a warranty or guarantee,

or how the warranty or guarantee claim is to be settled or the grounds for rejecting the claim or the right to enforce it.

The record must contain the information that in the event of a consumer dispute, the consumer may also initiate proceedings before the conciliation body attached to the county’s (capital’s) chambers of commerce and industry.

The Service Provider is obliged to notify the Customer of the feasibility of the Customer’s request at the time of its notification or within 5 working days at the latest.

6.) Product warranty
When can you exercise your right to a product warranty?
In the event of a defect in a tangible item (product), you can choose to claim either a warranty for accessories or a product warranty.
What rights do I have under a product warranty claim?
Under a product warranty claim, you may only request the repair or replacement of the defective product.
When is the product considered defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for the product warranty claim?
You have two years from the date the product was placed on the market by the manufacturer to make a product warranty claim. Once this deadline has passed, you lose this right.
Who can the product warranty claim be enforced against and under what other conditions?
You can only exercise your warranty rights against the manufacturer or distributor of the tangible item. You will have to prove that the product is defective in the event of a product warranty claim.
In which cases is the manufacturer (distributor) exempted from its product warranty obligation?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
it did not manufacture or place the product on the market in the course of its business activities; or
the defect was not detectable according to the state of science and technology at the time of placing the product on the market, or
the defect in the product results from the application of a legal or regulatory requirement.
The manufacturer (distributor) only needs to provide one reason for exemption.
You cannot assert a warranty claim for accessories and a product warranty claim for the same defect at the same time. However, in the event of a successful product warranty claim, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.

VII. Warranty (Guarantee)
We provide warranty for our electronic products in accordance with the provisions of Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables.

Duration of the warranty:

a) one year for a selling price of over HUF 10.000 but not exceeding HUF 100.000,

b) two years for a selling price of over HUF 100.000 but not exceeding HUF 250.000,

c) three years for a selling price of over HUF 250.000.

The warranty period starts with the delivery of the appliance to the consumer or the installation of the appliance by Caffè Pertè Ktf.

The Service Provider shall provide the Customer with the warranty card along with the consumer goods in a form that ensures the legibility of the content of the warranty card until the end of the warranty period.

The warranty card shall indicate:

the name and address of the Service Provider,

the name and type of the consumer goods and, if available, their serial number,

the name and address of the manufacturer, if the manufacturer is not the same as the Service Provider,

the date of conclusion of the contract and the date of delivery of the consumer goods to the Customer or, in the case of installation by the Supplier or his agent, the date of installation of the consumer goods,

the Customer’s rights under the warranty, the time, place and conditions of their enforcement, and

information that in the event of a consumer dispute, the consumer may also initiate proceedings before the conciliation body attached to the county’s (capital’s) chambers of commerce and industry,

the stamp of the business and the signature of the person who represents it at the time of issue, or, in the case of delivery by electronic means, an electronic signature.

The rights arising from the warranty are enforceable with the warranty card.

The return of the opened packaging of the consumer goods by the Customer shall not be a condition for the validity of the warranty claim.

The Customer may, at their discretion, submit their claim for repair directly to the Service Provider’s registered office, any of its branches or subsidiaries, and to the repair service indicated by the Service Provider on the warranty card.

When a warranty claim is raised, a record must be made with the regulated content under the heading “Warranty”.

In the event of a malfunction, any of the service centers listed on the warranty card will be able to provide you with information in person or by telephone, or you can contact us through one of our contact details.

The warranty does not cover damage caused by misuse, so please read the instructions carefully. Instructions for use are included with all non-food items.

The Service Provider shall be released from its warranty obligation if it proves that the cause of the defect arose after performance.

The Customer may not pursue a warranty claim for accessories and a product warranty claim simultaneously for the same defect.

If the consumer goods have not been repaired by the thirtieth day after the request for repair has been communicated to the business, the business must replace the goods within eight days of the expiry of the thirty-day period, unless the consumer has requested otherwise. If the consumer goods cannot be replaced, the business must, within eight days of the expiry of the thirty-day time limit for repair, reimburse the consumer the purchase price indicated on the receipt or invoice issued by the consumer under the VAT Act, which proves payment of the purchase price of the consumer goods.

VIII. Right of withdrawal
According to the Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Customer may withdraw from the contract within 14 (fourteen) days without providing a reason.

The right of withdrawal or termination of the contract by the Customer as a consumer may be exercised
a) in the case of a contract for the sale of the goods
aa) for the product,
ab) for the last product delivered out of several where the delivery of each product takes place at a different time
(ac) for the last lot or piece supplied where the goods consist of several lots or pieces,
(ad) for the first supply where the product is to be supplied regularly within a specified period,
within 14 days of the date of receipt of the goods by the consumer or a third party other than the carrier, and this receipt is indicated by the consumer.

In the event of exercising the right of withdrawal, the cost of returning the product shall be borne by the Customer.

In the event of withdrawal, Caffè Pertè Kft. is obliged to refund the purchase price paid for the product to the Customer within 14 days of becoming aware of the withdrawal, either by bank transfer to the bank account provided by the Customer, or by cash or post upon agreement. Caffè Pertè Kft. may refuse to refund the purchase price until the Customer has returned the product or has proved beyond doubt that it has been returned, whichever occurs first.

The Customer may not exercise the right of withdrawal:

in respect of a product or service whose price or fee is subject to fluctuations of the financial market which cannot be influenced by the company, and which are possible even during the period specified in Article 20 (2) of the Government Decree,

in respect of a product which is not prefabricated, which has been manufactured on the instructions or at the express request of the consumer, or in respect of a product which is clearly personalized for the consumer,

in respect of perishable products or products which retain their quality for a short period of time,

in respect of a product in sealed packaging which cannot be returned after opening for health or hygiene reasons,

in respect of a product which, by its nature, is inseparably mixed with other products after delivery,

in respect of an alcoholic beverage the real value of which depends on market fluctuations in a way beyond the control of the business and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until after the thirtieth day following the conclusion of the contract

in the case of a contract for the provision of services where the business, at the express request of the consumer, contacts the consumer to carry out urgent repair or maintenance work.

For issues not covered in this document, see:

Government Decree 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses.

How to exercise the right of withdrawal

If you wish to exercise your right of withdrawal, you may do so in writing, by letter (at least by registered post) or by email, quoting the product and the order ID. You can exercise your right of withdrawal within 14 days of receipt of the product by making a clear declaration to that effect.

In case of cancellation by electronic message, the Service Provider shall immediately confirm the receipt of the cancellation to the Customer.

For cancellations by post, the date of posting will be taken into account when calculating the 14 days. The letter should be sent by registered mail to clearly prove the date of dispatch, thus avoiding any potential dispute in the future.

In case of exercising the right of withdrawal, return the ordered product to our company’s headquarters. The postal charges for returning the goods shall be borne by the buyer. Please do not return the product with payment on delivery! We are not able to accept parcels returned by payment on delivery, the cost of returning the parcel is the responsibility of the buyer!

IX. Data management
The personal data you provide to us when using our online shop will be treated confidentially and will not be disclosed to third parties. Exceptions to this rule are data that are necessary for the subcontractor, without which the order cannot be fulfilled, such as information required for delivery by courier. By accepting the GTC, the Customer expressly consents to the Service Provider’s forwarding of the Customer’s data necessary for the delivery of the products to the courier service or to third parties involved in the performance.

While browsing the webshop, technical information is recorded (e.g. in the form of log files containing the user’s IP address, the time, the URL of the page visited), which cannot be used for personal identification, but is used for statistical purposes. The system also stores data on the user’s computer in the form of so-called cookies. Cookies are not used to identify the user and persist for the duration of the session.

In order to use the online shop system, you must enable cookies in your browser, otherwise certain functions will not work.

An invoice will be issued for the product ordered, which will be stored in the manner and for the period set out by the legislation in force.

You may request the deletion or modification of your data from the system at any time in writing, but you may independently remove yourself from the list of subscribers to any newsletter without your registration being deleted. You can unsubscribe from the newsletter either by letter, email or by using the “Unsubscribe” link at the bottom of the newsletter.

X. Reports and complaints

The Service Provider’s aim is to fulfill all orders to the full satisfaction of the Customers, on time and to a suitable quality. In the event of any comments, suggestions or complaints, the Customer shall notify the Service Provider immediately upon becoming aware of the issue, in writing, by phone or in person, at the postal or email address indicated in the GTC.

In order to investigate the complaints, notifications and comments, the Service Provider shall conduct an internal investigation upon receipt or knowledge of the issue and shall notify the Customer in writing of the results within 15 (fifteen) days of this date.

The Service Provider shall inform the Customer that if they are unable to settle the complaint with the Service Provider, they may contact the following body: Pest County Conciliation Board (Address: 1055 Budapest, Balassi Bálint utca 25. IV/2.).

If you want to make a complaint about a product or service you have purchased, you can also use the online dispute resolution (ODR) platform available at https://ec.europa.eu/consumers/odr/.

XI. Other provisions:
These GTC are effective from December 1, 2023.
A jelen ÁSZF 2023 december 1 napjától hatályos.

The Service Provider reserves the right to unilaterally modify the provisions of the GTC. The Service Provider shall publish any changes to the General Terms and Conditions at least 15 (fifteen) days before the change comes into force, and any changes to the rules for parcel delivery at least 7 (seven) days before the change comes into force. A notice of the change and the change itself shall be posted at the Customer Service in a way that is accessible to all and shall be available for reading and downloading from the website.

The legal relationship between the Customer and the Service Provider shall be governed by the provisions of the GTC in force at the time of the order.

XII. Payment via OTP SimplePay:
I acknowledge that the following personal data stored by the data controller Caffè Pertè Kft. (Headquarters: 2040 Budaörs, Gyár utca 2) in its user database https://www.caffeperte.com will be transferred to OTP Mobil Kft. as the responsible data controller. The data transmitted by the data controller are the following: name, email address, telephone number, billing and delivery details. The nature and purpose of the data processing activities of the data controller can be found on the SimplePay data processing information page at the following link: http://simplepay.hu/vasarlo-aff.

XIII. Payment via Stripe:
I understand that the following personal data stored by Caffè Pertè Kft. (Head office: 2040 Budaörs, Gyár utca 2) in its user database https://www.caffeperte.com will be transferred to Stripe as the responsible data controller. The data transmitted by the data controller are the following: name, email address, phone number, billing and delivery data. Risultato di traduzione
The nature and purpose of the data processing activities carried out by the responsible data controller can be viewed on the Stripe data management information page at the following link: https://stripe.com/en-hu/privacy. The general terms and conditions and data protection information of the Stripe payment system can be found at https://stripe.com. The user declares that he has read and accepted the general terms and conditions and data protection information of the Stripe payment system.